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2018 has started very well with 6 wedding bookings for this year over the last 4 days plus a year-long commission for a major East Anglian estate agent, and a commission to photograph a huge 8 bedroom holiday property in North Norfolk. I can tell it’s going to be another brilliant and busy year!
Despite this I’m always looking to improve the customer experience for my clients and it extends beyond providing great imagery. I’ve been reading a lot of books recently, one concept which really leapt out at me is to provide a Zero Risk Guarantee for my clients….
I’m aware that professional photography is a big financial investment whether it’s for weddings or commercial/property photography. I remember some trepidation myself when booking my wedding photographer back in 2002, you pay a substantial sum of money for something you haven’t even seen yet! So to minimise any risk to my clients I am offering a complete zero risk guarantee with all of my commissions. Just pay a deposit at the time of booking and only pay to receive your high resolution image files once you have had a chance to see the online preview gallery. If you are not totally in love with your images then you pay nothing plus I’ll refund your deposit.
In the 13 years that I’ve been a professional photographer I have always ensured complete customer satisfaction in my work, the results and repeat bookings speak for themselves but for someone that hasn’t used me before I guess it can be a bit of a leap of faith. To show complete confidence in what I can do for you I want to minimise any concerns, if my work doesn’t meet or exceed your expectations then you pay nothing. Can’t say fairer than that!